Frequently Asked Questions
FAQs
Ordering Information
Account Information
Shipping / Returns / Installation
Ordering Information
Simply call 866-312-5475 or email [email protected] so we may help.
We painstakingly monitor winay.com to avoid this from happening. However, in the event this occurs on your order we will notify you and ask how you will like to proceed.
Should a refund be requested it will be done immediately.
Should a refund be requested it will be done immediately.
Winay Associates LLC only collects sales tax on those orders placed from or shipped in New Jersey. No sales tax is collected from any other location.
Yes we do, that’s what we’re really good at. If you are able to simply take a picture(s) of your current folder or divider set and email them to [email protected]. If you would like to discuss over the telephone please call us at 866-312-5475.
We are here to assist you.
It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.
There is no minimum order requirement. Delivery charges will remain as specified.
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you. Read more about our Privacy Policy here.
Because you’ll like us – but beyond that we have worked to bring you the very best pricing, a great selection of over 900 FILING PRODUCTS and A ‘no concerns’ service. In addition, we are always working to improve winay.com – FILING PRODUCTS including adding great FILING PRODUCTS, ease of navigation and quicker ways to checkout.
Account Information
Registering your on-line account is always to your advantage. It enhances your shopping experience including history, customer service and special pricing but most of all the ease to reorder your items.
Yes – you can request either one or both from the website, by calling 866.312.5475 or by emailing [email protected].
No problem. You can click on ‘forgot password’ and a new one will be sent to your email. Alternatively, we can send you a temporary one via email where you will then have access to account. Either way you can then to reset your password form the temporary one to whatever you like.
If the person who handled your on-line account leaves, simply call us at 866-312-5475 and we will get you access to your Office account.
Yes – winay.com implements a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We use the latest encryption technology during the transfer of privileged information within our transaction processes and place the highest level of safeguards. Thank you for your trust.
We use the latest encryption technology during the transfer of privileged information within our transaction processes and place the highest level of safeguards. Thank you for your trust.
No – all customer information is used strictly and solely for internal use only. Your information will never be sold or released to any third parties.
Shipping / Returns / Installation
Stock products usually ship within 1 day. Customized FILING PRODUCTS usually ship within 10-20 work days. File Equipment products usually ship within 10 work days.
Yes we offer Free Shipping on the items that are clearly marked as such. No minimum order is required to receive this benefit.
Most of our the Filing Equipment we offer is shipped assembled so no installation is required.
Please see our Shipping and Returns page for details.